Privacy Policy

This policy explains what personal data BiziPing collects, why, who can see it, and the choices and rights you have under the data protection laws that apply to you.

1. Who we are

BiziPing is operated by BiziPing, which is responsible for your personal data. Contact us at support@biziping.com.

2. What we collect

Account information

• Your email address and phone number, and whether each has been verified by a one-time code.
• An optional name and profile photo.

Business accounts

• Business name, business phone number, description, logo, contact email, website, address, and registration number (optional).
• The names and contact details of staff you add.

Messages

• The messages, photos, and files you send, with delivery and read status.
• Private contact names and team notes that you or your team save.

Notifications

• Push notification subscriptions for the browsers and devices you enable.
• Your Telegram chat ID, if you connect Telegram alerts.
• A record of the notifications we sent you, to prevent duplicates and troubleshoot delivery.

Technical and safety data

• IP address and browser details, used for sign-in sessions, security, and rate limits.
• When you were last active ("last seen") and whether you are online.
• Reports you submit or that are submitted about you, including the last 10 messages of the reported conversation.

3. Who can see what

• Business numbers are public and searchable. Businesses agree to this when they apply. Anyone with a business's number can find its profile and message it.
• Customer numbers are shared only with businesses you message. When you message a business, that business (and its staff) can see your phone number, your email address, your name and photo if set, and when you first contacted them. Customers are never searchable.
• A business only sees its own conversations with you, never your conversations with other businesses.
• Businesses can see which of their staff sent each message. Customers see the business as one account.
• Contact names and team notes are private to whoever saved them. The other side never sees them.
• Our team does not read your conversations. We review business applications, and when something is reported, we review the report and the message snapshot that comes with it.

4. Why we use your data

• To provide the service (accounts, messaging, notifications): necessary to perform our agreement with you.
• To make business numbers searchable, and to send push and Telegram alerts: your consent, which you can withdraw in settings at any time.
• To keep the service safe (verification, rate limits, reviewing businesses, handling reports, suspending abusive accounts): our legitimate interest in preventing fraud and abuse.
• To meet legal obligations, for example responding to lawful requests from authorities.

We do not sell your personal data and we do not use it for advertising.

5. Service providers

We use trusted providers to run BiziPing. They process data only on our instructions:

• An email delivery provider: sending sign-in codes and reminders.
• SMS providers: sending sign-in codes by text message, where available.
• Telegram: delivering alerts, only if you connect it.
• Browser push services (such as those run by Google, Apple, Mozilla, and Microsoft): delivering notifications you enable.
• A hosting provider in Germany: running our servers and database.

6. International transfers

Our servers are hosted in Germany, and some of our providers operate in other countries, so your data may be processed outside the country where you live. When that happens, we rely on safeguards recognised by applicable data protection laws, such as transfers to countries with adequate protection and contractual commitments from our providers.

7. How long we keep data

• We keep your account data while your account is active.
• When you delete your account, it is deactivated straight away and permanently deleted after 14 days. Logging in during those 14 days cancels the deletion. On deletion, we remove your email, phone number, name, photo, Telegram connection, push subscriptions, notification records, and sessions, and you can no longer sign in.
• Messages you sent remain visible to the businesses you talked to, shown as from a "Deleted account" with no name or contact details. Businesses often need these records for payments and disputes.
• Reports, and the message snapshots attached to them, are kept as long as needed to prevent abuse and fraud.
• If an account or business is suspended for breaking our rules, we keep a one-way fingerprint of its email address and phone number, so it can't simply sign up again. This is not the address or number itself, and it is removed if the suspension is lifted.
• Copies in our backups are overwritten within 30 days.

8. Your rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate data;
• have your data deleted (you can delete your account yourself in settings);
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time, without affecting processing done before you withdrew it;
• complain to your local data protection authority.

To exercise any of these, email support@biziping.com. We may ask you to confirm your identity first.

9. Security

We protect your data with encrypted connections (HTTPS), one-time sign-in codes instead of passwords, private storage for attachments, and strict access checks on every conversation. No system is perfectly secure. If a breach affects your personal data, we will notify you and the relevant authorities as the law requires.

10. Age limit

BiziPing is for people aged 18 and over. We do not knowingly collect data from anyone under 18.

11. Cookies and local storage

We use only essential cookies, to keep you signed in and protect forms from forgery. Your browser also stores a few preferences on your device, such as dismissing the notifications banner. We use no tracking or advertising cookies. We count visits to our pages without cookies: unique visitors are estimated from a one-way fingerprint that changes every day, and no IP address is stored.

12. Changes to this policy

We may update this policy as BiziPing changes. We will update the date above, and tell you in the app or by email about significant changes.

13. Contact

Questions about privacy: support@biziping.com.